FAQs/Dial-up Connections
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- How do I setup a dial-up connection?
- What are the dial-up telephone numbers?
- How do I check my connection settings?
- How do I connect to AOL through Mosaic Telecom?
- How do I change the number my computer dials to connect to the Internet?
- How do I know how much time I've spent on the
Internet?
- Why are my connect speeds so slow?
- Why is the Internet so slow?
- Why do I keep getting disconnected?
- Why can I connect but not get web pages to load?
- Why do I get the error message "Cannot open internet site - connection to the server could not be established"?
- Why do I get error 678 when I try to connect?
- Why do I get error 650 when I try to connect?
- Why do I get error 630, 680 or 692 when I try to connect?
- How do I identify what modem is in my computer?
- How can I learn more about modems, connect speeds, error messages, and troubleshooting?
- How do I setup a dial-up connection?
Windows XP
1. Click Start, then Network Connections.
2. Click Create a New Connection to start the New Connection Wizard then click Next.
3. Select Connect to the Internet then click Next.
4. Select Set up my connection manually then click Next.
5. Select Connect using a dial-up modem then click Next.
6. Enter Mosaic Telecom as the ISP Name then click Next.
7. Enter in the connection number (see telephone numbers) that is a local call for you then click Next.
8. Select Anyone's use then click Next.
9. Type in your Mosaic Telecom assigned username and password then click Next.
10. Select Add a shortcut to this connection to my desktop then click Finish. The connection window will appear.
11. On the connection window, click Properties.
12. Highlight Internet Protocol [TCP/IP] then click Properties.
13. Click the Networking tab. Highlight Internet Protocol (TCP/IP) then click Properties.
14. Verify that Obtain DNS server addresses automatically is selected
15. Click OK twice to return to the connection window.Macintosh OS X
1. Click the Apple, choose System Preferences, then Networking.
2. Choose Internal Modem from the Show pop-up menu.
3. Under the TCP/IP tab choose Using PPP from the Configure pop-up menu.
4. Type 216.41.192.10 and 216.41.192.74 in the DNS Servers area.
5. Click the PPP tab.
6. Enter your Mosaic Telecom assigned username and password in the Account Name and Password Fields.
7. Enter the connection number (see telephone numbers) that is a local call for you.
8. Verify the Save Password box is checked.
9. Click PPP Options.
10. Remove the check from Disconnect if idle for 10 minutes then click OK.
11. Click Apply Now then close the Networking window. - What are the dial-up telephone
numbers*?
Almena - 357-3001
Dallas - 837-2001
Prairie Farm - 455-2001
Rice Lake - 434-1001
Ridgeland - 949-2001
Sand Creek - 658-2001
Spooner - 635-7555*Mosaic Telecom is not responsible for any per call, ECC or toll charges you incur while accessing the Internet. We encourage you to contact your local telephone company for verification of what is local, ECC and toll.
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- How do I check my connection settings?
Windows 2000
1. Open My Network Places.
2. Click Network & Dial-up Connections.
3. RIGHT click on the Mosaic Telecom icon then left click Properties (if you don't have a Mosaic Telecom icon select the icon you use to connect to Mosaic Telecom).
4. Click the Networking tab. Make sure Internet Protocol (TCP/IP) is checked.
5. Double click Internet Protocol (TCP/IP).
6. Obtain an IP address automatically should be selected.
7. Obtain DNS server address automatically should be selected.
8. Click OK twice.
9. Close the Network and Dial-up Connections window.Windows XP
1. Click Start, point to Settings, click Show all connections.
2. RIGHT click the Mosaic Telecom connection, then left click Properties.
3. Click the Options tab and make sure Include Windows Logon Domain is NOT checked.
4. Click the Networking tab in the Mosaic Telecom Properties window.
5. Highlight Internet Protocol [TCP/IP] then click Properties.
6. Verify that Obtain an IP address automatically is selected.
7. Verify that Obtain DNS server address automatically is selected.
8. Click OK twice to save any changes.Macintosh OS X
1. Click the Apple, choose System Preferences, then Networking.
2. Verify Internal Modem is selected in the Show pop-up menu.
3. Verify Using PPP is selected in the Configure pop-up menu.
4. Verify that 216.41.192.10 and 216.41.192.74 are in the DNS Servers area.
5. Click the PPP tab.
6. Verify your Mosaic Telecom assigned username and password are entered in the Account Name and Password Fields.
7. Verify that the connection number (see connection numbers below) is a local call for you.
8. Verify the Save Password box is checked.
9. Click PPP Options.
10. Verify that Disconnect if idle for 10 minutes is not checked then click OK.
11. Click Apply Now to save any changes and close the Networking window.
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- How do I change the number my computer dials to connect to the Internet?
Windows 2000
Double click on the My Computer icon. Click Network & Dial-up Connections (typically found in the left column). RIGHT click once on the Mosaic Telecom icon. LEFT click once on Properties. Under the General tab, enter the Internet connection number that is local for you. Click OK.Windows XP
Click Start, point to Connect To, then click Show all connections. RIGHT click once on the Mosaic Telecom icon. LEFT click once on Properties. Under the General tab, enter the Internet connection number that is local for you. Click OK.Macintosh OS X
Open System Preferences, click Network, make sure Internal Modem is listed in the Show dropdown. Click the PPP tab and enter the Internet connection number that is local for you. Click Apply Now.
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- How do I know how much time I've spent
on the Internet?
Run this report for ALL of your monthly online hours. Your billable time may differ depending on your package. Type just your username, *not* username@chibardun.net. Entering username@chibardun.net will result in an email message stating that you have not logged in this month.
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- Why are my connect speeds so slow?
Accelerate your dial-up connection with our Dial-up Accelerator. Click here for more information.Connect speed is dependent on the compatibility between your modem and Mosaic Telecom's equipment, the quality of each individual telephone line, and the call made to Mosaic Telecom. Click here to learn more about this and what you can do, or go to ModemSite.com.
- Why is the Internet so slow?
Accelerate your dial-up connection with our Dial-up Accelerator. Click here for more information.
There are many reasons that can cause the Internet to be slow or appear to be slow. Following are some things you can do to insure your computer is not causing the Internet to appear slow.
Adware and Spyware can slow down your computer and Internet connection. Scan your computer for Adware and Spyware. Click here for more information.
56k modem compatibility issues can slow down data throughput speeds. Often times turning off 56k and slowing down the connect speed will force a better communication stream, which in turn increases throughput speeds and web pages load faster. Click here to learn more about this and what you can do, or go to ModemSite.com.
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- Why do I keep getting disconnected?
Disconnect problems are the result of a disconnect setting in Outlook Express, line noise (like an incoming call), or 56k issues.
Open Outlook Express, click Tools then Options. Click the Connections tab and uncheck Hang-up after sending and receiving. Click OK.
Incoming telephone calls can cause the connection to drop. If you have Call Waiting on the telephone line, your computer should be set to cancel the Call Waiting when it connects to the Internet. Add *70, before the telephone number in your connection settings to cancel call waiting. Click here for instructions.
Turn off 56k by adding a modem string to your connection settings. First identify the modem in your computer then look for your modem in the modem strings table and follow the instructions to add the modem string to your dialer settings.
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- Why can I connect but not get web pages
to load?
This could be the result of the few things like a DNS setting missing from the dial-up connection; a proxy server setting is set Internet Options; your firewall could be blocking web browsing; Adware and Spyware can use up your bandwidth not allowing anything else to come in; or 56k issues could be causing too much data loss.
Check your dial-up connection settings.
Check the proxy setting in Internet Options. Go to the Control Panel, double-click Internet Options, click the Connections tab, click on LAN settings and remove all checkmarks present.
Disable your firewall software.
Remove all Adware and Spyware from your computer. Click here for more information.
Turn off 56k by adding a modem string to your connection settings. First identify the modem in your computer then look for your modem in the modem strings table and follow the instructions to add the modem string to your dialer settings.
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- Why do I get the error message
"Cannot open internet site - connection to the server could not be established."
A few things can cause this error. Your computer may not be connected to the Internet yet; DNS settings may be missing from the dialer; you may have the wrong URL (the www address); or the site you are trying to reach is having technical difficulties.
Make sure you connect to the Internet by using the Mosaic Telecom connection.
Check your connection settings.Can you get to other web sites? If yes, then either the URL you have is not correct or the site is having technical difficulties.
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- Why do I get error 678 when I try to connect?
Error 678 and 679 can occur if: The computer is dialing the wrong number; there are 56k issues; or something is wrong in the telephone network.
Using a telephone, dial the same number your computer is dialing. If you hear modem tones you know the number is correct. If you get an operator intervention message, listen to what the operator is telling you and proceed accordingly.
Turn off 56k by adding a modem string to your connection settings. First identify the modem in your computer then look for your modem in the modem strings table and follow the instructions to add the modem string to your dialer settings.
Troubleshoot your telephone line by following these steps.
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- Why do I get error 650 when I try to connect?
This can be caused by AOL software installed on your computer interfering with your connection, or 56k issues.
If you do not use AOL, uninstall it through Add/Remove Programs in the Control Panel.
Turn off 56k by adding a modem string to your connection settings. First identify the modem in your computer then look for your modem in the modem strings table and follow the instructions to add the modem string to your dialer settings.
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- Why do I get error 630, 680, or 692 when I try
to connect?
These errors may indicate the modem needs to be reset, may be damaged, or not installed properly. The errors may occur if you don't have dial tone or have voice mail service with a distinctive or stutter dial tone. These errors may occur if a bad modem string has been added to the connection settings. The errors may also occur if another program is already using the modem.
Restart your computer and try connecting again.
If there has been electrical disturbances (thunderstorms or power failure/surges) since the last time the modem worked, that may be the cause. If the modem has never worked, double check the installation.
Connect a telephone to the same line your computer is connected to. Check for a dial tone. If you do not have dial tone, troubleshoot your telephone line by following these instructions. If you have a stutter dial-tone clear your voice mail service. Dial the same number your computer is dialing. If you hear modem tones, the telephone network is probably okay. If you get an operator intervention message, listen to what the operator is telling you and proceed accordingly.
If you've added a modem string to the connection settings, try another one.
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- How do I identify what modem is in my computer?
Windows computers - Click Start, go to Settings, then click on Control Panel. Double click on the Modem icon. The modem that is installed in the computer will be identified here. If it is not identified by brand name, and instead shows "standard" modem then follow the instructions on this page to identify the manufacturer. An important note: The company that made the modem isn't necessarily the company that's responsible for technical support. If the modem came pre-installed in the computer, the computer manufacturer is responsible for supplying technical support, software drivers, and firmware updates.Macintosh OS X - Open System Preferences, click Network, click the Modem tab.
Helpful links:
Who Manufactured My Modem?
Identifying Your Modem Chipset
Interactive Modem Troubleshooter
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- How can I learn more about modems, connect speeds, error
messages, and troubleshooting?
ModemSite.com has about everything you need to know about modems, connect speeds, download/upload speeds, error messages, troubleshooting, etc.
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