mosaic logo

Support

FAQs (Frequently asked questions)

 
 
Broadband Connections
Access Plus Broadband Internet

Dial-up Connections
Answers to dial-up questions

WildBlue
Broadband Internet Access via Satellite
General Internet
Answers to general Internet questions
Email
Answers to email questions
Webmail
Answers to Webmail questions
Red Condor Spam Filter and Virus Protection
Answers to spam & virus protection questions
Domain Hosting
How to register or move a domain, and how to upload files

Dial-up Accelerator
Answers to Dial-Up Accelerator questions
 
Free Web Space
How to use your free web space
Anti-Virus+
Answers to Anti-Virus+ and Anti-Virus Services
 
Speed Test
How to check your connection speed*
*This site tests connectivity speeds from different cities to your location. This site can be used to gauge approximate speeds but will not reflect your exact Internet package speed.
E-Billing
Answers to E-Billing questions
 
   

Network information


 

How-to Guides

 

Email:

Email accounts ending in @chibardun.net:
Incoming (POP3) server: mail.chibardun.net
Outgoing (SMTP) server: mail.chibardun.net

Email accounts ending in @mosaictelecom.net:Incoming (POP3) server: mail.mosaictelecom.net
Outgoing (SMTP) server: mail.mosaictelecom.net

Dial-up Connection:
Primary DNS: 216.41.192.10
Secondary DNS: 216.41.192.74

Domain Hosting:
Technical Contact: NIC Handle: 31573849I
Primary Domain Server Name: ns1.mosaictelecom.net
Primary Domain Server Address: 216.41.192.60
Secondary Domain Server Name: ns2.mosaictelecom.net
Secondary Domain Server Address: 65.222.44.31

Digital Video (TV) - Pay-per-view, programming the remote, parental controls, video taping
Voice Mail Instructions

Telephone & Email


 
Internet:
help@mosaictelecom.net
Tech Support: 1-800-306-9498
7 days a week 7 am - 11 pm
Wild Blue Tech Support:  1-888-817-6268   24/7
Telephone & Cable TV Repair
1-800-924-3405

Account Tools

View/Pay Bill
Change Internet & Email Password
Authorize someone to make account changes (printable form)

3G Web Ad