1. How do I set up my voice mail?
2. How do I retrieve my voice mail messages?
3. What is Caller ID?
4. How do I use Caller ID?
5. How do I use Call Forwarding?
6. How do I use Call Forward Busy?
7. How do I use Call Forward No Answer?
8. How do I use Call Waiting?
9. How do I use Three-Way Calling?
10. How do I use Do Not Disturb?
11. How do I use Call Forward No Answer?
12. How do I set up Speed Calling?
13. How do I use Selective Call Forwarding?
14. How do I use Selective Call Rejection?
15. How do I use Selective Call Acceptance?
16. How do I use Automatic Callback?
17. How do I use Automatic Recall?
18. How do I use Distinctive Ringing?
19. How do I use my Mosaic Telecom calling card?
20. How do I prevent unauthorized long distance calls?
21. I have no dial tone on ONE phone. What should I do?
22. I have no dial tone on ALL phones. What should I do?
23. I have noise/static on ONE phone. What should I do?
24. I have noise/static on ALL phones. What should I do?
25. I am on a fixed income. Is there assistance available to help me reduce my phone bill?
26. I am going on vacation. Does Mosaic Telecom offer vacation rates or a temporary disconnection?
27. What is slamming?
28. How can I prevent being slammed?
29. What is a PIC freeze?
30. Does Mosaic Telecom offer an automatic payment plan?
31. How do I stop telemarketing calls to my home?
32. How do I call a correctional facility?
33. How do I contact Directory Assistance?
34. How do I update my information in the Telephone directory?
35. What is CPNI?
36. What is Extended Community Calling (ECC)?
37. What is Extended Area Service (EAS)?
1. How do I set up my voice mail?
2. How do I retrieve my voice mail messages?
Retrieval Away From Home
Special Codes
Caller ID lets you see the calling party’s phone number before answering a call. A special display device located on or next to your phone is required to allow you to view the calling number.
Caller ID/Name lets you see the calling party’s phone number and name before answering a call. A special display device located on or next to your phone is required to allow you to view the calling number and name.
5. How do I use Call Forwarding?
6. How do I use Call Forward Busy?
7. How do I use Call Forward No Answer?
With Call Waiting, you can answer a second call while you’re already on the phone. You know someone is trying to call you when you hear a beep. If you don’t answer the first beep, you’ll hear another one in ten seconds.
If you want to end the first conversation and begin the second one, just hang up. Your telephone will immediately ring with the second call.
If you want to answer the second call without ending the first, excuse yourself from the first call, press and release the receiver button quickly. The first call will be put on hold while you are connected to the second call.
To return to the first call, press and release the receiver button again. You can switch back and forth between calls as often as you like.
With Call Waiting you don’t need to worry about missing important calls while you’re on the phone.
You can cancel the CALL WAITING feature for the duration of a call by dialing *70 and waiting about 5 seconds for a second dial tone. After you receive the second dial tone, dial the number you wish to call.
CALL WAITING is cancelled for this call. When you hang up CALL WAITING is restored for the next call.
9. How do I use Three-Way Calling?
10. How do I use Do Not Disturb?
Do Not Disturb allows you to divert incoming calls to an announcement stating that your phone is in a DO NOT DISTURB status. Only callers who know and use your programmable Personal Identification Number (PIN) can override the DO NOT DISTURB status and ring through.
To initiate DO NOT DISTURB
Dial the feature code *78. Listen for confirmation tone, then hang up.
To deactivate DO NOT DISTURB
Dial the feature code *79. Listen for confirmation tone, then hang up.
To enter a PIN - Dial the feature code *10. Listen for recall dial tone, then dial your PIN (up to four digits) followed by a #. Listen for confirmation tone. * Your PIN may be changed at any time, whether DO NOT DISTURB is active or inactive.
11. How do I use Call Forward No Answer?
12. How do I set up Speed Calling?
With Speed Calling 8, you can call up to 8 of your most frequently dialed numbers just by dialing a one-digit code. This includes long distance DDD numbers.
Speed Calling 30
Now you can call up to 30 of your most frequently dialed numbers just by dialing a two-digit code. This includes long distance DDD numbers. It’s a real time saver!
13. How do I use Selective Call Forwarding?
SELECTIVE CALL FORWARDING allows you to create a list of phone numbers that are to be forwarded when they call you. When you activate this feature, and a call arrives from a phone number that is on your list, the call is forwarded. All other calls will ring your phone in the normal fashion.
14. How do I use Selective Call Rejection?
SELECTIVE CALL REJECTION allows you to create a list of phone numbers from which you do not wish to receive calls. Calls from phone numbers on your list are sent to an announcement that informs the caller that you are not receiving calls at this time.
15. How do I use Selective Call Acceptance?
SELECTIVE CALL ACCEPTANCE allows you to screen incoming calls by creating a list of phone numbers from which you are willing to accept calls. Calls from numbers not contained on your list are sent to an announcement that informs the caller that you are not receiving calls at this time.
16. How do I use Automatic Callback?
AUTOMATIC CALLBACK allows you to dial a code to have your phone continuously attempt to redial a busy number that you tried to call. When the line is free, you will be alerted with a special ringing, and a call will automatically be made. You can also use AUTOMATIC CALLBACK to redial the last number you called.
17. How do I use Automatic Recall?
AUTOMATIC RECALL allows you to dial a code and have a call automatically returned to the last party who called or attempted to call you.
18. How do I use Distinctive Ringing?
DISTINCTIVE RINGING allows you to program your telephone line to ring with a special ringing pattern whenever you are called from a select list of phone numbers. Your phone will ring with a normal ringing pattern for all other calling numbers. If you also have CALL WAITING, you will hear a distinctive CALL WAITING tone whenever someone on your list calls you while you are on the phone.
19. How do I use my Mosaic Telecom calling card?
20. How do I prevent unauthorized long distance calls?
Mosaic’s Toll Restriction with PIN override offers you the ability to prevent unauthorized calls, and still allows you the capability to make long distance calls when you need to. Using your Personal Identification Number (PIN), you have access to complete service, while providing limited service for others.
21. I have no dial tone on ONE phone. What should I do?
Plug a known working phone in jack. If there is dial tone, problem is with original phone. If there is no dial tone, problem is with jack or wiring.
22. I have no dial tone on ALL phones. What should I do?
23. I have noise/static on ONE phone. What should I do?
Plug a known working phone in jack. If problem goes away, problem is with original phone. If problem persists, line/jack problem. Please call Mosaic Telecom repair department at 1-800-924-3405.
24. I have noise/static on ALL phones. What should I do?
25. I am on a fixed income. Is there assistance available to help me reduce my phone bill?
Yes. If you are a residential customer and participate in one or more federal programs such as Medicaid, Food Stamps, Supplemental Security Income, Federal Public Housing Assistance, or Low-Income Home Energy Assistance Program, you may qualify for Lifeline and Telephone Assistance Plan (TAP) credit to help defray some of the costs associated with your phone service. To learn more about the Lifeline and TAP credit, call our Customer Care Center at 1-800-924-3405.
26. I am going on vacation. Does Mosaic Telecom offer vacation rates or a temporary disconnection?
Yes. If you will be vacationing or temporarily out of the area for 30 days or more, you may have your local service rate reduced during your absence. Please call our Customer Care Center at 1-800-924-3405 for more information.
Slamming is the unauthorized and illegal switching of a customer’s preferred long-distance company. If you’ve been slammed, you have the right to be switched back to your chosen carrier at no cost. You have the right to choose any certified long-distance carrier that offers you service and to change your preferred carrier (PIC) whenever you wish.
28. How can I prevent being slammed?
First, always check your bill carefully. If you find charges from a long-distance company that you don’t recognize or didn’t choose as your preferred carrier, chances are you’ve been slammed.
You’ve probably received telemarketing calls “urging” you to switch or “verifying” you have switched. If you don’t want to change your long-distance carrier, tell the caller or respond to the mailing that you don’t want their service. To be safe, call us to confirm you’re still being served by the long-distance company you’ve chosen. As a service to customers, we provide an extra level of slamming protection for you – in the form of a “preferred carrier freeze.”
Contact Mosaic Telecom at 1-800-924-3405, and we’ll help you resolve the problem.
As protection against slamming, local telephone companies offer a preferred carrier (PIC) freeze, a service that enables you to prevent any change to be made in your selection of a “preferred” long-distance provider, unless you first give us express consent to lift the freeze. Please call our Customer Care Center at 1-800-924-3405 for more information.
30. Does Mosaic Telecom offer an automatic payment plan?
The automatic payment plan allows your financial institution to automatically transfer the amount of your monthly phone bill from your checking or savings account to Mosaic Telecom each month on your behalf. Upon selecting this service, you still receive your monthly phone bill indicating the amount to be transferred from your bank account and it also appears on your monthly bank statement. The amount due is not transferred out of your bank account before the due date of your phone bill.
31. How do I stop telemarketing calls to my home?
The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. Most telemarketers should not call your number once it has been on the registry for 31 days. If they do, you can file a complaint with the National Do Not Call Registry at this Website https://www.donotcall.gov. You can register your home or mobile phone for free. You may also register with the Wisconsin Do Not Call registry at https://nocall.wisconsin.gov/web/home.asp.
32. How do I call a correctional facility?
First, you must set up a pre-paid account. Correctional Billing Services (CBS) offers a pre-paid account that allows an inmate to call a Mosaic Telecom customer. You can set this up by calling 800-844-6591 or visiting www.correctionalbillingservices.com. You may also contact the long distance carrier of the facility for assistance.
33. How do I contact Directory Assistance?
For local information dial 411 or 715-555-1212. There is a charge for this service. For long distance information dial 1+715-555-1212. There is a charge for this service. If at any time you need the service of the operator to place or complete a call, dial “O” for the Operator. When the operator answers, explain the situation and they will be glad to assist you. There is a charge for this service.
34. How do I update my information in the Telephone directory?
Please call our Customer Care Center at 1-800-924-3405. A Sales Associate will update the information in our database.
CPNI stands for Customer Proprietary Network Information. This information can include the telephone numbers you call, when you call them, and the services that you subscribe to. This information is collected by your telephone company to provide these services and detailed billing to you. The release of this information is protected by laws imposed by Congress and the FCC. These laws require all telephone service providers (including cellular and VoIP service) to ask for identification or a password to release this information to anyone.
36. What is Extended Community Calling (ECC)
There is a REDUCED RATE OF 5¢ PER MINUTE between the exchanges indicated below. When calling an ECC (Extended Community Calling) exchange, simply dial the 10-digit telephone number as listed in the directory.
| FROM: | TO: |
| ALMENA (357) | CAMERON (458), RICE LAKE (234, 236, 434, 736), FOX CREEK (857) |
| ARLAND (357) | CAMERON (458), RICE LAKE (234, 236, 434, 736), FOX CREEK (857) |
| BARRON (537, 637) | CHETEK (924, 925), CUMBERLAND (822), RIDGELAND (949), TURTLE LAKE (986), CANTON (859) |
| BARRONETT (822) | BARRON (537, 637), CLAYTON (948), FOX CREEK (857), LEWIS (653), LUCK (472), RICE LAKE (234, 236, 434, 736), SARONA (469), SHELL LAKE (468), TURTLE LAKE (986) |
| BIRCHWOOD (354) | SARONA (469), SPOONER (635), STONE LAKE (865), BRUCE (868), RADISSON (945), WEYERHAEUSER (353) |
| BLOOMER (568) | CHIPPEWA FALLS (720, 723, 726), JIM FALLS (382), |
| CAMERON (458) | ALMENA (357) |
| CANTON (859) | DALLAS (837), LONG LAKE (967), NEW AUBURN (237), WEYERHAEUSER (353), BARRON (537, 637) |
| CHETEK (924, 925) | BARRON (537, 637) RICE LAKE (234, 236, 434, 736), RIDGELAND (949), WEYERHAEUSER (353) |
| COMSTOCK (822) | BARRON (537, 637), CLAYTON (948), FOX CREEK (857), LEWIS (653), LUCK (472), RICE LAKE (234, 236, 434, 736), SARONA (469), SHELL LAKE (468), TURTLE LAKE (986) |
| CUMBERLAND (822) | BARRON (537, 637), CLAYTON (948), FOX CREEK (857), LEWIS (653), LUCK (472), RICE LAKE (234, 236, 434, 736), SARONA (469), SHELL LAKE (468), TURTLE LAKE (986) |
| DALLAS (837) | CANTON (859), WHEELER (632) |
| HILLSDALE (837) | CANTON (859), WHEELER (632) |
| LADYSMITH (532) | BRUCE (868), HAWKINS (585), HOLCOMBE (595), SHELDON (452), WEYERHAEUSER (353), WINTER (266) |
| LONG LAKE (967) | BRUCE (868), CANTON (859), CORNELL (239), EAGLE POINT (288), HOLCOMBE (595), WEYERHAEUSER (353) |
| MCKINLEY (822) | BARRON (537, 637), CLAYTON (948), FOX CREEK (857), LEWIS (653), LUCK (472), RICE LAKE (234, 236, 434, 736), SARONA (469), SHELL LAKE (468), TURTLE LAKE (986) |
| NEW AUBURN (237) | CANTON (859), EAGLE POINT (288) |
| PRAIRIE FARM (455) | BOYCEVILLE (643), GLENWOOD CITY (265), WHEELER (632), CLEAR LAKE (263) |
| RICE LAKE (234, 236, 434, 736) | ALMENA (357), CHETEK (924, 925), CUMBERLAND (822), WEYERHAEUSER (353), SARONA (469) |
| RIDGELAND (949) | BOYCEVILLE (643), CHETEK (924, 925), WHEELER (632) |
| SAND CREEK (658) | WHEELER (632) |
| SPOONER (635) | BIRCHWOOD (354), STONE LAKE (865), WEBB LAKE (259) |
| TURTLE LAKE (986) | BALSAM LAKE (485), BARRON (537, 637), CLEAR LAKE (263), CUMBERLAND (822), FOX CREEK (857) |
37. What is Extended Area Service (EAS)?
There is no long distance toll charge for calls between the exchanges indicated below. When calling an EAS (extended area service) exchange, simply dial the 10-digit telephone number as listed in the directory.
| FROM: | TO: |
| ALMENA (357) | BARRON (537, 637), CLAYTON (948), CUMBERLAND (822), DALLAS (837), PRAIRIE FARM (455), TURTLE LAKE (986) |
| ARLAND (357) | BARRON (537, 637), CLAYTON (948), CUMBERLAND (822), DALLAS (837), PRAIRIE FARM (455), TURTLE LAKE (986) |
| BARRON (537, 637) | ALMENA (357), CAMERON (458), DALLAS (837), PRAIRIE FARM (455), RICE LAKE (234, 236, 434, 736) |
| BARRONETT (822) | ALMENA (357), ARLAND (357), COMSTOCK (822), CUMBERLAND (822), MCKINLEY (822), |
| BIRCHWOOD (354) | RICE LAKE (234, 236 434, 736) |
| BLOOMER (568) | COLFAX (962), EAGLE POINT (288), LONG LAKE (967), NEW AUBURN (237), SAND CREEK (658) |
| CAMERON (458) | BARRON (537, 637) CANTON (859), CHETEK (924, 925), DALLAS (837), RICE LAKE (234, 236, 434, 736) |
| CANTON (859) | CAMERON (458), CHETEK (924, 925), RICE LAKE (234, 236, 434, 736) |
| CHETEK (924, 925) | CANTON (859), CAMERON (458), DALLAS (837), LONG LAKE (967), NEW AUBURN (237), SAND CREEK (658) |
| COMSTOCK (822) | ALMENA (357), ARLAND (357), BARRONETT (822), CUMBERLAND (822), MCKINLEY(822) |
| CUMBERLAND (822) | ALMENA (357), ARLAND (357), BARRONETT (822), COMSTOCK (822), MCKINLEY (822) |
| DALLAS (837) | ALMENA (357), BARRON (537, 637), CAMERON (458), CHETEK (924, 925), NEW AUBURN (237), PRAIRIE FARM (455), RIDGELAND (949), SAND CREEK (658) |
| HILLSDALE (837) | ALMENA (357), BARRON (537, 637), CAMERON (458), CHETEK (924, 925), NEW AUBURN (237), PRAIRIE FARM (455), RIDGELAND (949), SAND CREEK (658) |
| LADYSMITH (532) | GLEN FLORA (322) |
| LONG LAKE (967) | BLOOMER (568), CHETEK (924, 925), NEW AUBURN (237), SAND CREEK (658) |
| MCKINLEY (822) | ALMENA (357), ARLAND (357), BARRONETT (822), COMSTOCK (822), CUMBERLAND (822) |
| NEW AUBURN (237) | BLOOMER (568), CHETEK (924, 925), DALLAS (837), LONG LAKE (967), SAND CREEK (658) |
| PRAIRIE FARM (455) | ALMENA (357), BARRON (537, 637), CLAYTON (948), DALLAS (837), RIDGELAND (949), SAND CREEK (658), TURTLE LAKE (986) |
| RICE LAKE (234, 236, 434, 736) | BARRON (537, 637), BIRCHWOOD (354), CAMERON (458), CANTON (859) |
| RIDGELAND (949) | BARRON (537, 637), DALLAS (837), PRAIRIE FARM (455), SAND CREEK (658) |
| SAND CREEK (658) | BLOOMER (568), CHETEK (924, 925), COLFAX (962), DALLAS (837), LONG LAKE (967), NEW AUBURN (237), PRAIRIE FARM (455), RIDGELAND (949) |
| SPOONER (635) | MINONG (466), SARONA (469), SHELL LAKE (468), SPRINGBROOK (766) |
| TURTLE LAKE (986) | ALMENA (357), AMERY (268), CLAYTON (948), PRAIRIE FARM (455) |