1. What is E-Billing?
2. Can I use my Mosaic Telecom assigned username and password for E-Billing?
3. How can I get all of my telephone numbers to show up under one E-Billing account?
4. What if I forget my username and/or password?
5. Is my account information secure?
6. What are call types?
7. How do I download my usage?
8. Why does it say "There is no toll available for download", when I click on View Usage?
9. Why doesn't my payment reflect in E-Billing?
10. Why do I get "Data Missing" when I go back a page?
E-billing is short for Electronic Billing; which is a service that allows you to view, sort, download and/or pay your monthly bill electronically via the Internet.
Four payment options are available through E-Billing; Automatic bank deduct, automatic credit card payment, regular credit card payment and postal mail. Click here to go to the E-Billing web site.
2. Can I use my Mosaic Telecom assigned username and password for E-Billing?
The E-Billing username and password is one that you setup and can be anything you want it to be within the set restrictions. The restrictions are as follows:
3. How can I get all of my telephone numbers to show up under one E-Billing account?
If you have multiple account numbers and would like one username to include all accounts, contact us to set that up.
4. What if I forget my username and/or password?
You will need to contact us to have it reset. For security reasons we do not provide username and password information over the Internet or email.
5. Is my account information secure?
Yes, your account information is secure. The entire E-Billing web site is secured using a VeriSign Digital Certificate.
7. How do I download my usage?
Click on Download Usage then Save File in the Unknown File Type window. Decide what folder to save the file in and name the file something recognizable like tele-jan, or tele-feb and click Save. Use a spreadsheet program (Microsoft Excel, Microsoft Works, Lotus or other) to open the file.
8. Why does it say "There is no toll available for download", when I click on View Usage?
Space constraints limit the detailed call usage to two months previous.
9. Why doesn't my payment reflect in E-Billing?
E-billing displays the monthly statement and call detail; it does not display the actual account balance.
10. Why do I get "Data Missing" when I go back a page?
This happens when you use the browser's Back button to go back a page. For best results, us the navigation links on the E-Billing web pages not the Back and Forward buttons on the browser's toolbar.
