COVID-19 UPDATES: Message to Our Customers
March 17: Message to our customers
Here at Mosaic Telecom, we take seriously our responsibility to help slow the spread of COVID-19. As such, we are taking additional steps to safeguard the health of our customers, employees and neighbors, and maintain our superior service to the homes, businesses and facilities in the communities we serve. Now, more than ever, a reliable connection is essential. Mosaic is honoring its commitment to both extraordinary service and the well-being of our community by taking the following steps:
Beginning Tuesday, March 17th, we will temporarily suspend all in-person customer service activities. While all facets of our business will continue, our office will be closed to the public until further notice.
New service: To order service, please call 715-458-5400. We will do our best to accommodate service installations for as long as it is safe and reasonable for our team to do so. Please be advised we have implemented protections for both our customers and our technicians. Our technicians have also been equipped with gloves and masks for better protection.
- Mail payments to 401 S. 1st Street, P.O. Box 664, Cameron, WI 54822
- Pay online with e-billing.
- Pay with credit/debit card over the phone at 715-458-5400
- Deposit payments at one of our dropbox locations:
Barron office, 611 E La Salle Ave, Barron
Chetek office, 704 2nd St, Chetek
Rice Lake office, 20 North Wilson Ave, Rice Lake
Rice Lake City Hall, 30 E Eau Claire Street, Rice Lake
Cameron office, 401 S. 1st Street, Cameron
Technical Support: For service-related questions or support, you may contact us 24/7 at 715-458-5400.
Guaranteed internet speed and reliability
As a Mosaic customer, the amount of data you can use over your internet connection is never limited. Our fiber-connected homes enjoy equal upload and download speeds – ideal for online education and work-from-home scenarios. Please contact us if you’d like to upgrade your Internet speed or discuss any changes to your account. 715-458-5400.* Higher speeds available in some areas. Please contact our sales office for more information on pricing and availability. Some restrictions and service requirements may apply.