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Mosaic Telecom Open Internet Policy

Policies Preserving the Open Internet

Chibardun Telephone Cooperative, and its affiliates, including CTC Telecom d/b/a Mosaic Telecom (collectively, “Mosaic”), are committed to providing broadband Internet access services in a manner that foster an open and robust public Internet and that comply with the Open Internet Rules adopted by the Federal Communications Commissions (FCC). Subject to reasonable network management practices, in providing fixed broadband Internet access service (Fixed Service), Mosaic will not: (1) block lawful content, applications, or services; (2) block or restrict end users from connecting and using any lawful device of their choosing (provided such device does not harm the network, and conforms to widely accepted and publicly-available standards applicable to the service); or, (3) unreasonably discriminate in transmitting lawful network traffic. In providing mobile broadband Internet access service (Mobile Service), Mosaic will not: (1) block access to lawful websites; or (2) block applications that compete with Mosaic’s own voice and/or video telephony services.

Network Management

Like other Internet service providers, Mosaic and its vendors manage its network to protect the security, integrity, and reliability of the network, such as to address spam, viruses, and malicious content. To do so, Mosaic uses generally accepted industry standard tools. Mosaic does not modify the protocols of these industry standard tools. We also comply with applicable law, including laws for the protection of children online and the protection of intellectual property.

Although our networks provide substantial capacity, they are not unlimited, and at times of high use, our networks may experience congestion. Mosaic does not actively manage congestion on its fixed broadband networks at this time, but congestion management may be inherent in the industry standard protocols used to operate these networks. Mosaic reserves the right to prioritize periods based on generally accepted technical standards and measures.

During periods of network congestion on our mobile broadband Internet network, the network may temporarily limit speeds or the amount of data that users can transfer based on industry standard protocols, such as proportional fairness schedulers, inherent in the air interface between the customer device and the network. Such management is "protocol-agnostic," which means that the network does not manage congestion based on the applications that customers are using. This management is designed to ensure that no one user is denied access to network resources even during periods of congestion. Mosaic reserves the right to prioritize traffic based on real time and non-real time applications during heavy congestion periods based on generally accepted technical standards and measures.

Network Performance

Mosaic provides Fixed Service over a combination of fiber-optic cable, copper, and microwave facilities using DSL (digital subscriber line) technology. Mosaic also provides Fixed Wireless Service over 700 MHz and microwave facilities for its Digital Connect service.

Mosaic provides Mobile Wireless Internet Service over its state-of-the-art wireless radio network in its licensed service area using 3G Wideband Code Division Multiple Access (W-CDMA) technology.

Information about the typical speed ranges and latency (i.e., the time for a signal to get there and back) that customers can expect when using our Fixed Service network is available at http://www.mosaictelecom.com/locations/internetlocations.html. The mean latency is 80 milliseconds for DSL services and 120 milliseconds for other Fixed Service types.

Wireless spectrum is shared by all users, and the volume of users and types of use, as well as numerous other factors (such as terrain, weather, and a user’s distance from the cell site) affect the speed of the service and its suitability for particular applications. Information about the speed ranges and latency that most customers can expect when using our Mobile Wireless Internet Service is available at http://www.mosaictelecom.com/wireless/4gusbmodem.html. The mean latency is 120 milliseconds for Mobile Wireless. This is a Typical Speed Range (TSR) and latency average, and is the best approximation available to Mosaic. Actual speeds and latencies may vary.

Pricing and Terms and Condition of Service

Information about pricing and the terms and conditions of service is available at http://www.mosaictelecom.com/customer-agreement-policy/.

Our Acceptable Use Policy is available at http://www.mosaictelecom.com/internet-acceptable-use-policy/.

Our privacy policy is available at http://www.mosaictelecom.com/privacy-policy/.

If you have questions or concerns about our open Internet policies or how we manage our network, please contact us.

Updated 11-20-11

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