My Location: Leave This Location

Meeting Your Internet Needs and Answering Your Questions

At Mosaic Telecom, we understand that you might have questions about how our Internet services work. We also know that sometimes you just want to have quick access to the answers to those questions. That's why we've provided a list of our most Frequently Asked Questions when it comes to our Internet services. If you still don't see what you're looking for, please give us a call!

Red Condor Spam Filter and Virus Protection

Do I still need anti-virus software on my computer?

Absolutely, we recommend that you have, and update regularly, virus protection software on your computer. While 80% of viruses are spread via email messages, you can still get viruses from other sources.

Does Red Condor read my personal emails?

No. Red Condor filters mail through a series of rules-based programs to flag suspicious messages. The only time a person looks at a specific message is if it has been sent to a decoy account or a wrong address, or is flagged by a user and sent to us for analysis.

How do I know my legitimate email is not being filtered?

Red Condor uses laser-precision spam targeting. The accuracy of their spam blocking rules makes sure legitimate email gets through. Red Condor does not use unreliable techniques such as keyword blocking, DNS blacklists, or Bayesian analysis, so the chances that a legitimate message matches one of our hand-crafted rules is infinitesimal.

A single false positive that accidentally blocks an important email can be very costly to your organization, so it is very important to minimize mistakes - a responsibility that Red Condor takes seriously.

How do I log into my Personal Dashboard?

You will receive email notifications weekly with login instructions when suspicious messages have been directed to your Personal Dashboard. Click here to go directly to the message center.

How long does email stay in Quarantine?

Quarantined messages are archived for 35 days online.

Is my email filtered when I send it, or only when I receive it?

Both incoming and outgoing email is filtered.

Is my Hotmail, Yahoo or other email not provided by Mosaic Telecom protected?

It will not filter or protect your Hotmail, Yahoo, MSN, AOL or any other email accounts.

What if I receive Spam in my inbox?

Red Condor's thousands of decoy mailboxes typically identify and block new spam campaigns within a day or two. If you continue to receive spam, please forward samples as attachments to spam@chibardun.net so that they can improve the quality of this service.

What if legitimate email is directed to Quarantine?

If the mail has already been filtered and you want to release it, select the message you want to release from the Quarantine tab and click the "Release Email" icon. The message is released to your mailbox. You can opt to add the user to your Friends whitelist.

Will email addressed to my domain (yourcompany.com) be protected?

If Mosaic Telecom is hosting your domain, email addressed to your domain can be protected with the Red Condor filters. Additional configurations need to be done to make this happen. A one-time setup charge will apply as well as a monthly fifty-cents per mailbox fee. Contact our Internet Department at 800-924-3405 to arrange the setup.

Will this slow down my email service?

The filtering process typically introduces a delay of less than one second.

Mosaic Telecom – providing families and businesses with quality communications services for 60 years.