FAQs

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Meeting Your Internet Needs and Answering Your Questions

At Mosaic Telecom, we understand that you might have questions about how our Internet services work. We also know that sometimes you just want to have quick access to the answers to those questions. That's why we've provided a list of our most Frequently Asked Questions when it comes to our Internet services. If you still don't see what you're looking for, please give us a call!

Webmail

How do I open an email in webmail?

Click on the Subject line of the email in your Inbox to open the message.

What are the advantages of Webmail?

You are able to access you email while on vacation, on a business trip, from work, and even from a friend or neighbor's house.


If your email account gets plugged-up because you've been sent a large attachment, you can access the message via Webmail and delete it; freeing up the rest of your email messages to download normally to your regular email software.


You aren't tied down to using only one computer.

What are the disadvantages to Webmail?

Performance may be slower sending and receiving email in a Web browser.


Email programs, like Outlook Express and Netscape Messenger, have more flexibility for storing and sorting emails.


Email programs handle some attachments better.


You don't have to be connected to the Internet to read and compose email. (Not to be confused with sending and receiving email which does require an active Internet connection.)

What is Webmail?

Webmail (or web-based email) allows a person to send and receive email using a Web browser, like Internet Explorer or Netscape, versus an email program (like Outlook Express). This is extremely handy when you want to access your email when you are not at home or in the office. This means that you can check your email from ANY computer that is connected to the Internet and has a Web browser.

Why can't I open attachments?

Most often, the reason you can't open an attachment is because your computer does not have a software program that can open that type of file or, your computer doesn't know which program to use to open that type of file. Save the file to your desktop then follow the steps below.


Identify the Attached File Type. Usually the file name of an attachment indicates the type of file it is. For example, a file named A.GIF has a file extension of GIF which indicates that it is probably a GIF image file. Knowing the type of file allows you to select an appropriate application program to open the file in.


Windows 2000 and above may be configured to hide file extensions. This can make it difficult to identify the file type. To have Windows show the file extensions:



  • 1. Double-click My Computer.

  • 2. Click View (Win95/98/NT4/Me) or Tools (Windows XP).

  • 3. Click Options (or Folder Options).

  • 4. Click the View tab.

  • 5. Then uncheck "Hide file extensions for known file types" (or "Hide MS-DOS file extensions for file types that are registered"). Click OK to save changes.


The following site has lists of file extensions and the software that can read them: www.fileext.com.


Following are common file types.




  • BMP: Windows Bitmap image file. Use an image editor or Microsoft's Paint program to view this file type.

  • GIF: GIF image file. Use a Web browser to view this file type.

  • JPG: Jpeg image file. Use a Web browser to view this file type.

  • PDF: Adobe Acrobat file. Use Adobe Acrobat Reader to view this file type.

  • WAV: Windows Wave audio file. Use Windows Media Player to view this file type.

  • ZIP: ZIP compressed archive. Use an Unzip program to decompress all files within the .zip file.

  • XLS, DOC, PUB, PPT: These are Microsoft Office files. The following free utilities may be useful: Microsoft Office Converters and Viewers

  • TXT: Text file. Use Notepad or WordPad to view this file type. Setting File Associations



Once you've determined the correct program to use with a particular file type, you will want to set the file association. Windows uses the file associations to select the default program to open a particular file type with.


Changing the settings of the Windows File Associations varies by the version of Windows. For specifics see: WinXP.

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