FAQs

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Meeting Your Internet Needs and Answering Your Questions

At Mosaic Telecom, we understand that you might have questions about how our Internet services work. We also know that sometimes you just want to have quick access to the answers to those questions. That's why we've provided a list of our most Frequently Asked Questions when it comes to our Internet services. If you still don't see what you're looking for, please give us a call!

How To Use Custom Calling Services

Does Mosaic Telecom offer an automatic payment plan?

The automatic payment plan allows your financial institution to automatically transfer the amount of your monthly phone bill from your checking or savings account to Mosaic Telecom each month on your behalf. Upon selecting this service, you still receive your monthly phone bill indicating the amount to be transferred from your bank account and it also appears on your monthly bank statement. The amount due is not transferred out of your bank account before the due date of your phone bill.

How can I prevent being slammed?

First, always check your bill carefully. If you find charges from a long-distance company that you don’t recognize or didn’t choose as your preferred carrier, chances are you’ve been slammed.


You’ve probably received telemarketing calls “urging” you to switch or “verifying” you have switched. If you don’t want to change your long-distance carrier, tell the caller or respond to the mailing that you don’t want their service. To be safe, call us to confirm you’re still being served by the long-distance company you’ve chosen. As a service to customers, we provide an extra level of slamming protection for you – in the form of a “preferred carrier freeze.”


Contact Mosaic Telecom at 1-800-924-3405, and we’ll help you resolve the problem.

How do I call a correctional facility?

First, you must set up a pre-paid account. Correctional Billing Services (CBS) offers a pre-paid account that allows an inmate to call a Mosaic Telecom customer. You can set this up by calling 800-844-6591 or visiting www.correctionalbillingservices.com. You may also contact the long distance carrier of the facility for assistance.

How do I contact Directory Assistance?

For local information dial 411 or 715-555-1212. There is a charge for this service. For long distance information dial 1+715-555-1212. There is a charge for this service. If at any time you need the service of the operator to place or complete a call, dial “O” for the Operator. When the operator answers, explain the situation and they will be glad to assist you. There is a charge for this service.

How do I prevent unauthorized long distance calls?

Mosaic’s Toll Restriction with PIN override offers you the ability to prevent unauthorized calls, and still allows you the capability to make long distance calls when you need to. Using your Personal Identification Number (PIN), you have access to complete service, while providing limited service for others.


To Create Your Override PIN Number:



  • 1. Lift the receiver.

  • 2. Dial the PIN access code *12, wait to hear 2 beeps and dial tone. (The * is located in the lower left hand corner of your telephone.)

  • 3. Dial the default PIN number, which is 7777 the first time, and then the pound sign (#). The pound sign (#) is located in the lower right hand corner of your telephone.

  • 4. Wait for another dial tone.

  • 5. Dial the PIN number that you have chosen and then the pound sign (#) on the telephone. You can use anywhere from one to six digits for your PIN number.

  • 6. You will hear a confirmation tone, which is 2 beeps and the dial tone. Hang up.


To Use Toll Restrictions with PIN Override:



  • 1. Lift the receiver and dial *13.

  • 2. Wait for dial tone.

  • 3. Enter your PIN number and then the pound sign (#). Wait to hear 2 confirmation beeps.

  • 4. The dial tone will be returned and you can continue dialing 11 digit numbers, as you would for a normal toll call.

How do I retrieve my voice mail messages?


  • Lift Receiver. A stutter dial tone indicates there is a voice mail message waiting to be retrieved.

  • Dial 715-837-2002 (Rice Lake customers dial 715-434-2002).

  • Enter your mailbox number, (your 10 digit telephone number) or press the # key.

  • Enter your password (default 0000).

  • Press #.

  • Press 1 to listen to new messages.

  • Press 2 to listen to saved messages.

  • Press * to return to the main menu


Retrieval Away From Home


From a touch tone phone:



  • Lift receiver.

  • Dial your home telephone number. While your voice mail greeting is playing, press #.

  • Enter your password.

  • Press #. Any new messages will play at this time.

  • Follow the prompts.


Special Codes


To Activate Voice Mail Call Forwarding No-Answer.



  • Pick up receiver.

  • Dial *92 plus 715-837-2002 (Rice Lake customers dial 715-434-2002).

  • Hang up receiver.


To Deactivate Voice Mail Call Forwarding No-Answer.



  • Pick up receiver.

  • Dial *93.

  • Hang up receiver.


To Activate Voice Mail Call Forwarding Busy.



  • Pick up receiver.

  • Dial *90 plus 715-837-2002 (Rice Lake customers dial 715-434-2002).

  • Hang up receiver.


To Deactivate Voice Mail Call Forwarding-Busy.



  • Pick up receiver.

  • Dial *91.

  • Hang up receiver.

How do I set up my voice mail?


  • Lift Receiver.

  • Dial 715-837-2002 (Rice Lake customers dial 715-434-2002)

  • Enter your mailbox number, (your 10-digit telephone number)

  • Enter your password (default is 0000).

  • Press #.

  • From the main menu, select 9 for the Set-up Menu.

  • Press 1 to record your greeting.

  • Press 2 to change your password from the default 0000 to a 4 digit number of your choice. This will protect your mailbox from others accessing your messages. Please note: Pressing the * key will back you up one menu level. It is necessary for you to press the # key after recording.

  • Hang up receiver. Your voice mail is now set up. Calls will be transferred to your voice mail box if you: do not answer the phone, are already on a call or ignore a call waiting tone.

How do I set up Speed Calling?

With Speed Calling 8, you can call up to 8 of your most frequently dialed numbers just by dialing a one-digit code. This includes long distance DDD numbers.


To Establish Your Speed Calling List



  • Lift the receiver and listen for the tone.

  • Dial *74

  • Again, listen for the dial tone.

  • Dial one of the 8 one-digit access code numbers (2-9).

  • Then dial the number you wish to Speed Code. (For long distance entries, dial “1” and the area code before the number.)

  • Then depress the # button.

  • Listen for confirmation tone to indicate your Speed Calling number is established.

  • At any time you may repeat this process for each number you wish to Speed Code, assigning each a different code number.


To Use Your Speed Calling Feature



  • Lift the receiver and listen for the dial tone.

  • Dial the appropriate one-digit access number (2-9).


To Change Your Speed Calling List


Simply follow the same steps for establishing your list. A new number automatically cancels out the corresponding existing number.


Speed Calling 30


Now you can call up to 30 of your most frequently dialed numbers just by dialing a two-digit code. This includes long distance DDD numbers. It’s a real time saver!


To Establish Your Speed Calling List



  • Lift the receiver and listen for the tone.

  • Dial *75

  • Listen for the dial tone.

  • Dial one of the 30 two-digit access code numbers (20-49).

  • Then dial the number you wish to Speed Code. (For long distance entries, dial “1” and the area code before the number.)

  • Listen for confirmation tone to indicate your Speed Calling number is established. At any time you may repeat this process for each number you wish to Speed Code, assigning each a different code number.


To Use Your Speed Calling Feature



  • Lift the receiver and listen for the dial tone.

  • Dial the appropriate two-digit access number (20-49).

  • Push the # button.


To Change Your Speed Calling List



  • Simply follow the same steps for establishing your list. A new number automatically cancels out the corresponding existing number.

  • Contact your local Business Office for further information.

How do I stop telemarketing calls to my home?

The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. Most telemarketers should not call your number once it has been on the registry for 31 days. If they do, you can file a complaint with the National Do Not Call Registry at this Website https://www.donotcall.gov. You can register your home or mobile phone for free. You may also register with the Wisconsin Do Not Call registry at https://nocall.wisconsin.gov/web/home.asp.

How do I update my information in the Telephone directory?

Please call our Customer Care Center at 1-800-924-3405. A Sales Associate will update the information in our database.

How do I use Automatic Callback?

AUTOMATIC CALLBACK allows you to dial a code to have your phone continuously attempt to redial a busy number that you tried to call. When the line is free, you will be alerted with a special ringing, and a call will automatically be made. You can also use AUTOMATIC CALLBACK to redial the last number you called.


To use AUTOMATIC CALLBACK:




    • 1. Hang up, then lift the receiver and listen for a dial tone.

    • 2. Press *66.

    • 3. If the line is busy:


      • Listen for three beeps or an announcement telling you the number is busy.

      • Hang up.

      • You will hear a short-short-long ring when the line is free.

      • Your call will automatically be made when you lift the handset.


    • 4. If the line is not busy:


      • Listen for ringing.

      • Wait for answer.




To Cancel Automatic Callback:





      • 1. Press *86 and listen for tone or announcement.



How do I use Automatic Recall?

AUTOMATIC RECALL allows you to dial a code and have a call automatically returned to the last party who called or attempted to call you.


To Use AUTOMATIC RECALL:



  • 1. Press *69.

  • 2. Listen for an announcement that will tell you the phone number of the party who last called you.

  • 3. If you wish to return the call:


    • Press 1.

    • Listen for ringing.

    • Wait for answer.


  • 4. If you do not wish to return the call, hang up.

  • 5. If the line is busy:

    • Listen for announcement telling you the number is busy.

    • Hang up.

    • You will hear a short-short-long ring when the line is free.

    • Your call will automatically be made when you lift the handset.




To Cancel Automatic Recall:



  • 1. Press *89 and listen for tone or announcement.

How do I use Call Forward Busy?

You can transfer all your calls to another phone when your line is busy.



  • Dial *90 and wait for a dial tone.

  • Dial the number that will be accepting your calls. After you receive two short tones, your call forward busy is activated.

  • Hang up receiver.

  • To cancel Call Forward Busy, dial *91 and wait for dial tone

  • Listen for confirmation tone, then hang up.

How do I use Call Forward No Answer?

You can transfer all your calls to another number when you are unable to answer the phone.



  • Dial *92 and wait for dial tone.

  • Dial the number that will be accepting the calls. Hang up receiver. To cancel Call Forward No Answer, dial *93 and wait for dial tone

  • Listen for confirmation tone, then hang up.

How do I use Call Forward No Answer?

You can transfer all your calls to another number when you are unable to answer the phone.



  • Dial *92 and wait for dial tone.

  • Dial the number that will be accepting the calls. Hang up receiver.

  • To cancel Call Forward No Answer, dial *93 and wait for dial tone.

  • Listen for confirmation tone, then hang up.

How do I use Call Forwarding?

You can transfer all your calls to another phone so you won’t have to miss important calls when you’re someplace else. Here’s how.



  • Dial *72 and wait about 5 seconds for a dial tone.

  • Dial the number that will be accepting your calls. After you receive two short tones, your call forwarding is active. Hang up receiver.

  • To cancel Call forwarding, dial *73 and wait about 5 seconds for two beeps and a dial tone.

  • Your phone will ring briefly each time your number is called.

  • You cannot answer the calls. The ring is just a reminder that Call forwarding is working.

  • You can still call out even when your incoming calls are forwarded.

How do I use Call Waiting?

With Call Waiting, you can answer a second call while you’re already on the phone. You know someone is trying to call you when you hear a beep. If you don’t answer the first beep, you’ll hear another one in ten seconds.


If you want to end the first conversation and begin the second one, just hang up. Your telephone will immediately ring with the second call.


If you want to answer the second call without ending the first, excuse yourself from the first call, press and release the receiver button quickly. The first call will be put on hold while you are connected to the second call.


To return to the first call, press and release the receiver button again. You can switch back and forth between calls as often as you like.


With Call Waiting you don’t need to worry about missing important calls while you’re on the phone.


You can cancel the CALL WAITING feature for the duration of a call by dialing *70 and waiting about 5 seconds for a second dial tone. After you receive the second dial tone, dial the number you wish to call.


CALL WAITING is cancelled for this call. When you hang up CALL WAITING is restored for the next call.

How do I use Caller ID?

To Use Caller ID or Caller ID/Name:


1. Wait for the start of the second full ring of your phone set.


2. The number of the calling party will appear on your display.


For more information, please refer to the instructions for your Caller ID display device.

How do I use Distinctive Ringing?

DISTINCTIVE RINGING allows you to program your telephone line to ring with a special ringing pattern whenever you are called from a select list of phone numbers. Your phone will ring with a normal ringing pattern for all other calling numbers. If you also have CALL WAITING, you will hear a distinctive CALL WAITING tone whenever someone on your list calls you while you are on the phone.


To Use DISTINCTIVE RINGING:



  • 1. Press *61.

  • 2. Listen to the voice instructions which will guide you through the steps of how to:
    Turn DISTINCTIVE RINGING On or Off.
    Make changes to your Distinctive Ringing list.

How do I use Do Not Disturb?

Do Not Disturb allows you to divert incoming calls to an announcement stating that your phone is in a DO NOT DISTURB status. Only callers who know and use your programmable Personal Identification Number (PIN) can override the DO NOT DISTURB status and ring through.


To initiate DO NOT DISTURB
Dial the feature code *78. Listen for confirmation tone, then hang up.


To deactivate DO NOT DISTURB
Dial the feature code *79. Listen for confirmation tone, then hang up.


To enter a PIN - Dial the feature code *10. Listen for recall dial tone, then dial your PIN (up to four digits) followed by a #. Listen for confirmation tone. * Your PIN may be changed at any time, whether DO NOT DISTURB is active or inactive.

How do I use my Mosaic Telecom calling card?

Pre-Paid Calling Card Instructions:



  • 1. Dial 888-421-4284

  • 2. Enter the card number on the front of your calling card

  • 3. Enter the number you are calling


Post-Paid Calling Card Instructions:



  • 1. Dial 800-589-4282

  • 2. Enter your telephone number and your PIN

  • 3. Enter the number you are calling

How do I use Selective Call Acceptance?

SELECTIVE CALL ACCEPTANCE allows you to screen incoming calls by creating a list of phone numbers from which you are willing to accept calls. Calls from numbers not contained on your list are sent to an announcement that informs the caller that you are not receiving calls at this time.

How do I use Selective Call Forwarding?

SELECTIVE CALL FORWARDING allows you to create a list of phone numbers that are to be forwarded when they call you. When you activate this feature, and a call arrives from a phone number that is on your list, the call is forwarded. All other calls will ring your phone in the normal fashion.


To Use Selective Call Forwarding:



  • 1. Press *63.

  • 2. Listen to the voice instructions which will guide you through the steps of how to:
    Turn SELECTIVE CALL FORWARDING On or Off.
    Make changes to your Selective Call Forwarding list.

How do I use Selective Call Rejection?

SELECTIVE CALL REJECTION allows you to create a list of phone numbers from which you do not wish to receive calls. Calls from phone numbers on your list are sent to an announcement that informs the caller that you are not receiving calls at this time.


To Use SELECTIVE CALL REJECTION:



  • 1. Press *60.

  • 2. Listen to the voice instructions which will guide you through the steps of how to:
    Turn SELECTIVE CALL REJECTION On or Off.
    Make changes to your Selective Call Rejection list.

How do I use Three-Way Calling?

You can add a third person to a conversation without operator assistance. You can also arrange meetings and activities with two other people without calling back and forth. Here’s how.



  • Press and release the receiver button to put your first call on hold. You will hear three beeps and a dial tone.

  • Dial the number of the third person you wish to add to the call. When someone answers, only you will be able to talk to that person.

  • To begin the three-way call, press and release the receiver button. Now, all three of you are on the line.

  • If the line is busy or you get no answer, you can return to the original call by pressing and releasing the receiver button.

  • If the person you are talking to hangs up, you can add another caller by repeating the steps above.


Three Way Calling works whether you have received or made the first call. Everyone is disconnected when you hang up.

I am going on vacation. Does Mosaic Telecom offer vacation rates or a temporary disconnection?

Yes. If you will be vacationing or temporarily out of the area for 30 days or more, you may have your local service rate reduced during your absence. Please call our Customer Care Center at 1-800-924-3405 for more information.

I am on a fixed income. Is there assistance available to help me reduce my phone bill?

Yes. If you are a residential customer and participate in one or more federal programs such as Medicaid, Food Stamps, Supplemental Security Income, Federal Public Housing Assistance, or Low-Income Home Energy Assistance Program, you may qualify for Lifeline and Telephone Assistance Plan (TAP) credit to help defray some of the costs associated with your phone service. To learn more about the Lifeline and TAP credit, call our Customer Care Center at 1-800-924-3405.

I have no dial tone on ALL phones. What should I do?


  • Check all phones to make sure all are hung up properly.

  • Make sure modem/fax line is disconnected.

  • Unplug all phones and equipment from the phone jacks, one at a time until problem clears.

  • Equipment includes fax, computer, caller ID, satellite dish receiver, cordless phone and answering machine.

  • Test line by connecting directly to the telephone demarcation point (demarc) located where the telephone line enters the premise ("little gray phone box" usually found on outside of house). A flat head screwdriver will allow you to open the front cover of the demarc to access the TEST JACK. Plug a known working phone into the test jack. If no dial tone, call Mosaic Telecom. If there is dial tone, problem is with the inside wiring or jacks.

I have no dial tone on ONE phone. What should I do?

Plug a known working phone in jack. If there is dial tone, problem is with original phone. If there is no dial tone, problem is with jack or wiring.

I have noise/static on ALL phones. What should I do?


  • Unplug all phones and equipment from the phone jacks, one at a time until problem clears.

  • Equipment includes fax, computer, caller ID, satellite dish receiver, cordless phone and answering machine.

  • Test line by connecting directly to the telephone demarcation point (demarc) located where the telephone line enters the premise ("little gray phone box" usually found on outside of house). A flat head screwdriver will allow you to open the front cover of the demarc to access the TEST JACK. Plug a known working phone into the test jack. If problem persists, call Mosaic Telecom. If problem goes away, it could be your inside wiring or jacks.

I have noise/static on ONE phone. What should I do?

Plug a known working phone in jack. If problem goes away, problem is with original phone. If problem persists, line/jack problem. Please call Mosaic Telecom repair department at 1-800-924-3405.

What is a PIC freeze?

As protection against slamming, local telephone companies offer a preferred carrier (PIC) freeze, a service that enables you to prevent any change to be made in your selection of a “preferred” long-distance provider, unless you first give us express consent to lift the freeze. Please call our Customer Care Center at 1-800-924-3405 for more information.

What is Caller ID?

Caller ID lets you see the calling party’s phone number before answering a call. A special display device located on or next to your phone is required to allow you to view the calling number.


Caller ID/Name lets you see the calling party’s phone number and name before answering a call. A special display device located on or next to your phone is required to allow you to view the calling number and name.

What is CPNI?

CPNI stands for Customer Proprietary Network Information. This information can include the telephone numbers you call, when you call them, and the services that you subscribe to. This information is collected by your telephone company to provide these services and detailed billing to you. The release of this information is protected by laws imposed by Congress and the FCC. These laws require all telephone service providers (including cellular and VoIP service) to ask for identification or a password to release this information to anyone.

What is Extended Area Service (EAS)?

There is no long distance toll charge for calls between the exchanges indicated below. When calling an EAS (extended area service) exchange, simply dial the 10-digit telephone number as listed in the directory.





































































































From: To:
ALMENA (357) BARRON (537, 637), CLAYTON (948), CUMBERLAND (822), DALLAS (837), PRAIRIE FARM (455), TURTLE LAKE (986)
ARLAND (357) BARRON (537, 637), CLAYTON (948), CUMBERLAND (822), DALLAS (837), PRAIRIE FARM (455), TURTLE LAKE (986)
BARRON (537, 637) ALMENA (357), CAMERON (458), DALLAS (837), PRAIRIE FARM (455), RICE LAKE (234, 236, 434, 736)
BARRONETT (822) ALMENA (357), ARLAND (357), COMSTOCK (822), CUMBERLAND (822), MCKINLEY (822)
BIRCHWOOD (354) RICE LAKE (234, 236 434, 736)
BLOOMER (568) COLFAX (962), EAGLE POINT (288), LONG LAKE (967), NEW AUBURN (237), SAND CREEK (658)
CAMERON (458) BARRON (537, 637) CANTON (859), CHETEK (924, 925), DALLAS (837), RICE LAKE (234, 236, 434, 736)
CANTON (859) CAMERON (458), CHETEK (924, 925), RICE LAKE (234, 236, 434, 736)
CHETEK (924, 925) CANTON (859), CAMERON (458), DALLAS (837), LONG LAKE (967), NEW AUBURN (237), SAND CREEK (658)
COMSTOCK (822) ALMENA (357), ARLAND (357), BARRONETT (822), CUMBERLAND (822), MCKINLEY(822)
CUMBERLAND (822) ALMENA (357), ARLAND (357), BARRONETT (822), COMSTOCK (822), MCKINLEY (822)
DALLAS (837) ALMENA (357), BARRON (537, 637), CAMERON (458), CHETEK (924, 925), NEW AUBURN (237), PRAIRIE FARM (455), RIDGELAND (949), SAND CREEK (658)
HILLSDALE (837) ALMENA (357), BARRON (537, 637), CAMERON (458), CHETEK (924, 925), NEW AUBURN (237), PRAIRIE FARM (455), RIDGELAND (949), SAND CREEK (658)
LADYSMITH (532) GLEN FLORA (322)
LONG LAKE (967) BLOOMER (568), CHETEK (924, 925), NEW AUBURN (237), SAND CREEK (658)
MCKINLEY (822) ALMENA (357), ARLAND (357), BARRONETT (822), COMSTOCK (822), CUMBERLAND (822)
NEW AUBURN (237) BLOOMER (568), CHETEK (924, 925), DALLAS (837), LONG LAKE (967), SAND CREEK (658)
PRAIRIE FARM (455) ALMENA (357), BARRON (537, 637), CLAYTON (948), DALLAS (837), RIDGELAND (949), SAND CREEK (658), TURTLE LAKE (986)
RICE LAKE (234, 236, 434, 736) BARRON (537, 637), BIRCHWOOD (354), CAMERON (458), CANTON (859)
RIDGELAND (949) BARRON (537, 637), DALLAS (837), PRAIRIE FARM (455), SAND CREEK (658)
SAND CREEK (658) BLOOMER (568), CHETEK (924, 925), COLFAX (962), DALLAS (837), LONG LAKE (967), NEW AUBURN (237), PRAIRIE FARM (455), RIDGELAND (949)
SPOONER (635) MINONG (466), SARONA (469), SHELL LAKE (468), SPRINGBROOK (766)
TURTLE LAKE (986) ALMENA (357), AMERY (268), CLAYTON (948), PRAIRIE FARM (455)

What is Extended Community Calling (ECC)?

There is a REDUCED RATE OF 5¢ PER MINUTE between the exchanges indicated below. When calling an ECC (Extended Community Calling) exchange, simply dial the 10-digit telephone number as listed in the directory.





































































































From: To:
ALMENA (357) CAMERON (458), RICE LAKE (234, 236, 434, 736), FOX CREEK (857)
ARLAND (357) CAMERON (458), RICE LAKE (234, 236, 434, 736), FOX CREEK (857)
BARRON (537, 637) CHETEK (924, 925), CUMBERLAND (822), RIDGELAND (949), TURTLE LAKE (986), CANTON (859)
BARRONETT (822) BARRON (537, 637), CLAYTON (948), FOX CREEK (857), LEWIS (653), LUCK (472), RICE LAKE (234, 236, 434, 736), SARONA (469), SHELL LAKE (468), TURTLE LAKE (986)
BIRCHWOOD (354) SARONA (469), SPOONER (635), STONE LAKE (865), BRUCE (868), RADISSON (945), WEYERHAEUSER (353)
BLOOMER (568) CHIPPEWA FALLS (720, 723, 726), JIM FALLS (382)
CAMERON (458) ALMENA (357)
CANTON (859) DALLAS (837), LONG LAKE (967), NEW AUBURN (237), WEYERHAEUSER (353), BARRON (537, 637)
CHETEK (924, 925) BARRON (537, 637) RICE LAKE (234, 236, 434, 736), RIDGELAND (949), WEYERHAEUSER (353)
COMSTOCK (822) BARRON (537, 637), CLAYTON (948), FOX CREEK (857), LEWIS (653), LUCK (472), RICE LAKE (234, 236, 434, 736), SARONA (469), SHELL LAKE (468), TURTLE LAKE (986)
CUMBERLAND (822) BARRON (537, 637), CLAYTON (948), FOX CREEK (857), LEWIS (653), LUCK (472), RICE LAKE (234, 236, 434, 736), SARONA (469), SHELL LAKE (468), TURTLE LAKE (986)
DALLAS (837) CANTON (859), WHEELER (632)
HILLSDALE (837) CANTON (859), WHEELER (632)
LADYSMITH (532) BRUCE (868), HAWKINS (585), HOLCOMBE (595), SHELDON (452), WEYERHAEUSER (353), WINTER (266)
LONG LAKE (967) BRUCE (868), CANTON (859), CORNELL (239), EAGLE POINT (288), HOLCOMBE (595), WEYERHAEUSER (353)
MCKINLEY (822) BARRON (537, 637), CLAYTON (948), FOX CREEK (857), LEWIS (653), LUCK (472), RICE LAKE (234, 236, 434, 736), SARONA (469), SHELL LAKE (468), TURTLE LAKE (986)
NEW AUBURN (237) CANTON (859), EAGLE POINT (288)
PRAIRIE FARM (455) BOYCEVILLE (643), GLENWOOD CITY (265), WHEELER (632), CLEAR LAKE (263)
RICE LAKE (234, 236, 434, 736) ALMENA (357), CHETEK (924, 925), CUMBERLAND (822), WEYERHAEUSER (353), SARONA (469)
RIDGELAND (949) BOYCEVILLE (643), CHETEK (924, 925), WHEELER (632)
SAND CREEK (658) WHEELER (632)
SPOONER (635) BIRCHWOOD (354), STONE LAKE (865), WEBB LAKE (259)
TURTLE LAKE (986) BALSAM LAKE (485), BARRON (537, 637), CLEAR LAKE (263), CUMBERLAND (822), FOX CREEK (857)

What is slamming?

Slamming is the unauthorized and illegal switching of a customer’s preferred long-distance company. If you’ve been slammed, you have the right to be switched back to your chosen carrier at no cost. You have the right to choose any certified long-distance carrier that offers you service and to change your preferred carrier (PIC) whenever you wish.

Mosaic Telecom – providing families and businesses with quality communications services for 60 years.